A claim which, by the way, was and still is open and unresolved.
After marking my survey with "Strongly Disagree" for just about all of the answers, the below is what I submitted as write-in comments:
_____
When I filed the
claim, I asked that my cell phone be used as my primary phone, as I was
going to be out of town and away from work for the next 5 days. The
only phone number that anyone has used has been my work number. So even
though my claim rep's initial call was made that day, along with an
e-mail to my work e-mail, I did not receive that message until my return
to work.
At that point, I had left 2 other messages with my cell phone number before finally receiving a call from a back-up claim rep, who did answer the general questions that I had at that point. Over the 3 weeks after that, I left at least 4 messages before getting a return call with a status. I then left another 5 messages stating that I had general questions, and only had those questions answered when my 6th call was answered.
I also placed 4 phone calls to the medical claim rep, who has yet to return any calls. I did get my questions answered by calling a general 1-800 number myself, so at this point, I do not need a return call.
My car loan was paid off relatively quickly. I do have other outstanding bills that are pending receipt of the accident report so that the party-at-fault can be identified, but to be honest, I can't be sure how hard anyone is working to get the report in order to resolve the rest of my claim.
In addition, I did have a policy renewal fall in the middle of this. I did renew my policy, as I felt that a cancel of the policy with an open claim would further delay the processing of my claim.
As my claim is not resolved, I do not believe I should be receiving a survey asking my opinion about how satisfied I am with the handling of your claim, in past tense.
I have had to deal with 4 different departments during this process, which I do not believe falls under the category of "easy".
Finally, with all of the advertising that is done on TV, radio, and the Internet, I feel that my claim experience is far worse than what is portrayed in that advertising.
I was not injured in my accident, fortunately. The worst part of my accident at this point has been my experience with Progressive. At this point, I cannot and will not recommend Progressive to friends, family, or colleagues, and in fact, I am recommending to those who have Progressive to change their insurance company.
At that point, I had left 2 other messages with my cell phone number before finally receiving a call from a back-up claim rep, who did answer the general questions that I had at that point. Over the 3 weeks after that, I left at least 4 messages before getting a return call with a status. I then left another 5 messages stating that I had general questions, and only had those questions answered when my 6th call was answered.
I also placed 4 phone calls to the medical claim rep, who has yet to return any calls. I did get my questions answered by calling a general 1-800 number myself, so at this point, I do not need a return call.
My car loan was paid off relatively quickly. I do have other outstanding bills that are pending receipt of the accident report so that the party-at-fault can be identified, but to be honest, I can't be sure how hard anyone is working to get the report in order to resolve the rest of my claim.
In addition, I did have a policy renewal fall in the middle of this. I did renew my policy, as I felt that a cancel of the policy with an open claim would further delay the processing of my claim.
As my claim is not resolved, I do not believe I should be receiving a survey asking my opinion about how satisfied I am with the handling of your claim, in past tense.
I have had to deal with 4 different departments during this process, which I do not believe falls under the category of "easy".
Finally, with all of the advertising that is done on TV, radio, and the Internet, I feel that my claim experience is far worse than what is portrayed in that advertising.
I was not injured in my accident, fortunately. The worst part of my accident at this point has been my experience with Progressive. At this point, I cannot and will not recommend Progressive to friends, family, or colleagues, and in fact, I am recommending to those who have Progressive to change their insurance company.
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